Strict Booking Fee and Cancellation Policy

We understand that your activities are not fixed, and your schedule can change. We request that you inform us of your plans to cancel or reschedule your appointment 3 days before your appointment. Appointment canceled within 3 days will incur your booking fee which is 50% of the service fee.

1. Appointments made  can be canceled or rescheduled at least 4 days before the appointment time to avoid a loss of your booking fee.
2. You need to know that if you are 15 minutes late for your appointment and the remaining time is not sufficient to complete your service, we will timely reschedule your appointment after 25% of the service charge has been deducted. If you do not appear within a 2 week period, it will be considered that you failed to show up, and you will loose your booking fee which is 50% of the service fee.
3. We do not offer refunds on  appointments, but if you call 4 days or more before your appointment to cancel, we will reschedule for you based on your convenience and use your previous payment for the new appointment. However, if you do not call to cancel or reschedule at least 4 days before your appointment, you will lose any payment you’ve already made.
4. Group salon sessions are fun, but someone might cancel or want to reschedule; we understand. You are required to inform us at least 4 days before the appointment of your cancellation or reschedule plan for any member of the group. If any member is absent without notice or informs us with 3 days or less notice, the clinet who cannot attend will loose their booking fee which is 50% of the service fee.